Open positions

Strategic Program Manager (m/w/d)

  • Steinhausen (Zug)
  • , Switzerland
Workload: 80-100%
Starting: Immediately / Upon agreement

Hapimag is on a mission to build a holiday experience that will make our guests look forward to going on holidays with us, enjoy their stay, and come back with a smile. We ensure that the experience takes care of our guests’ needs every step of the way, both digitally and on-site. We believe in making a real difference by solving real problems for real people and our business so that going on holidays is stress-free, flexible, and convenient.

To fulfill our mission, we are looking for an enthusiastic and hands-on Strategic Program Manager to lead the implementation of our holiday product strategy. You will play a key role in shaping our transformation journey and will leave a visible footprint in the future of holidays.

What you can expect

  • Lead the execution of our holiday product strategy, crafting unique and compelling experiences that resonate with current and future Hapimag members and drive loyalty.
  • Develop and manage the program roadmap, ensuring on-me and within-budget delivery of strategic key initiatives.
  • Provide regular, insightful program updates to the steering board and stakeholders, proactively managing risks and ensuring alignment with strategic objectives.
  • Drive cross-functional collaboration across resort operations, real estate, product, technology, marketing and more, establishing clear communication and shared goals for seamless strategy implementation.
  • Collaborate with cross-functional teams to establish and track clear performance metrics, analyze performance, and identify opportunities for continuous improvement and optimization.
  • Establish a collaborative environment for continuous improvement within the holiday product strategy, analyzing market trends and guest feedback. Share key insights to cross-functional teams and resorts and enable informed decision-making.

What you bring along

  • Bachelor’s or Master’s degree in Business Administration, Hospitality Management, or a related field and diverse working experience in the hospitality operations.
  • Proven track record in managing complex, multi-faceted programs, with expertise in planning, execution, risk management, stakeholder communication, and budget control within the hospitality industry.
  • Ability to motivate cross-functional teams, fostering collaboration and driving them towards shared goals.
  • Strong analytical skills to navigate complex situations, identify roadblocks, and drive effective, data-driven solutions in collaboration with cross-functional teams.
  • Proficiency in defining and tracking performance metrics, analyzing data, and using insights to optimize program effectiveness and drive continuous improvement.
  • Experience in coaching and mentoring stream/project leads, empowering them to successfully plan, execute, and deliver initiatives through guidance, support, and constructive feedback.
  • Deep understanding of customer needs, expectations and trends within the hospitality industry, with a genuine passion for delivering exceptional guest experiences. Preferably experience with the design thinking methodology.
  • Proficient English and German language skills.

What we offer

Local benefits
  • Challenging tasks and a versatile job with the opportunity to reinvent the guest experience and to develop yourself within an international environment
  • A modern open-office workplace at the Hapimag headquarters in Steinhausen (ZG) with good transport connections in a family style atmosphere and a committed, agile team with a great sense of humor
  • Hybrid working model (up to 40% remote work possible) and the option to occasionally work from a resort or from abroad
  • Attractive employee benefits for holidays at own resorts and additional financial contributions to childcare and public transportation
  • Promoting personal responsibility and the further development of our employees
Benefits at Hapimag
30% discounted membership
30% discount in restaurants
Work across Europe and regardless of the season
Workation within the EU/EFTA region
Learn languages for free
Exciting team events and activities

Apply now

If you are driven by our values and want to be part of our success story, we look forward to getting to know you! Please send your complete application, including a link to your portfolio, by e-mail or application form to: [email protected]

Hapimag AG
Recruitment & Talent Acquisition
Sumpfstrasse 18
6312 Steinhausen
www.hapimag.com/jobs

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