Dutch speaking Customer Service Consultant (a)

Workload: 80-100%
Starting: Februar 2024

We are dedicated to making sure that our Dutch (speaking) shareholders and members enjoy a positive holiday and booking experience and feel well taken care of.

For our Area office in Winterberg/DE, we are looking for a service-oriented employee to join our Customer Support department as of immediate or by appointment.

What you can expect

  • Be in daily contact with our  (Dutch) shareholders and members (mainly by telephone, email and chat)
  • Advising and handling inquiries about our resorts and take care of bookings
  • Advising and selling additional offers

What you bring along

  • Completed vocational training, e.g. tourism or/and commercial school
  • Experience in customer/guest relations, ideally telephone (travel) consulting
  • Career changers are welcome, as long as language skills are fulfilled
  • Proficient German and good written and spoken Dutch (minimum B2 level) are mandatory, conversational English as well as any other foreign language is a big plus
  • Experience with various computer programs and applications
  • Independent and self-assured working style
  • High flexibility and openness for occasional business trips and assignment at HQ in Switzerland
  • Service- and team orientated with the aim to offer the best service possible to our shareholders and members

What we offer

Local benefits
  • Comprehensive training and onboarding in your tasks in  in collaboration with your colleagues from the headquarters in Steinhausen/Switzerland
  • Possibility to work from other locations (by arrangement)
  • Fixed working hours from Monday to Friday (no shift/no weeekend duties)
  • Attractive benefits, e.g. for holidays in Hapimags own resorts, Edenred card (with monthly employer contribution of EUR 50,–)
  • Financial rewards according to the collective agreement of NRW possible
  • A high level of self-responsibility and room for personal development
Benefits at Hapimag
30% discounted membership
30% discount in restaurants
Work across Europe and regardless of the season
Cheap vacation thanks to last minute offers
Learn languages for free
Exciting team events and activities

Apply now

Do you feel you could be the addition to our team that we are looking for?
We look forward to receiving your application per Email: [email protected]

Hapimag Winterberg
Holtener Weg 21
59955 Winterberg

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